Blog Category: Retail Details


Retail Details—July, 2018

By Contributing Writer,

The Power of Online Reviews by Andy Curry “You must commit to getting five star reviews every time. Four stars is pretty good, but COMMIT to getting five!” If you were given just one way to market to your customers, what would it be? Flyers? Newspaper ads? Google adwords? TV, radio, social media? If I  … Read more

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Retail Details—April, 2018

By Contributing Writer,

All That Glitters…Might Just Sell a Bundle As paint dealers, we often compete with other businesses based on price because that is how some customers buy. For these consumers, buying decisions are made on price first and foremost. The usual advertising methods, like circulars and newspaper ads, are okay, but much more can be done  … Read more

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Retail Details—July, 2017

By Contributing Writer,

The Power of Empowerment “Empowerment is getting an employee to make a fast decision, on the spot, in favor of the customer. If the customer wins, your organization wins.” More and more companies are waking up to the fact that giving employees more power and responsibility can bring huge benefits for both the company and  … Read more

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Retail Details—June, 2107

By Contributing Writer,

The Importance of Ongoing Training! by John Tschohl I find this statistic unbelievable! The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees provided only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just six. The following statistic is even more proof that ongoing training is  … Read more

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Retail Details—April, 2017

By Jerry Rabushka,

Every Day Any Day All the Time Whenever Small Business Saturday (SBS) came and went last December and it’ll come and go again in 2017, but, says Nicole Reyhle, founder of the website RetailMinded.com, its positive effect on small business lingers all year long. That’s good for the independent retailer, she said. As an advocate  … Read more

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Retail Details—Nobember, 2016

By Contributing Writer,

Be a Great Boss As your business grows, it becomes more challenging to manage additional tasks and responsibilities. The obvious next step is to hire more skilled people. However, many business owners, worried no one can do the job as well as they can, are reluctant to release responsibility. This can lead to stress for  … Read more

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Retail Details—April, 2016

By Contributing Writer,

Name-Calling: Great for Business! What’s the sweetest sound that you can hear? According to recent research studying brain activation, the answer is… “Your Name.” A person’s name is a precious possession. Remembering a name represents a simple, but powerful customer care skill that people notice and appreciate. Many of you already know this is important,  … Read more

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Retail Details—January 2016

By Contributing Writer,

The 86 Percent In today’s fiercely competitive world, companies spend millions on the land, building the store, and stocking it full of product, all for one thing—the customer. But, when the customer actually appears, they fall down on the job. All that time, thought, and money is wasted if the customer walks out, never to  … Read more

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Retail Details — July, 2015

By Contributing Writer,

Make Every Week Customer Service Week Editor’s note: While everyone might not agree with Mr. Tschohl’s assessment of Home Depot’s customer service, The Paint Dealer is publishing his article, as we believe his “keys to success” are good advice for any retailer. Yes, there actually is a week set aside as “Customer Service Week.” Most  … Read more

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