Blog Category: Just Say Yes


Just Say Yes—September, 2018

By shephyken,

Service vs. Experience: Know the Difference What does a good customer experience look like at your company? What does good customer service look like? Ask everyone on your team and listen to the answers. Will they define both terms the same way or differently? It will be interesting to see if your team recognizes the  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—June, 2018

By shephyken,

Are All Customers Created Equal? In 1945 George Orwell published the literary classic Animal Farm, which was required reading in my middle-school English class. I always remembered the line, “All animals are created equal, but some animals are more equal than others.” Someone recently referenced the book and this famous line, and it made me  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—May, 2018

By shephyken,

Sorry Shouldn’t Mean “Too Bad” “The powerful words ‘I’m sorry’ shouldn’t be abused.” The other day a buddy shared an experience he had with a company that sold him mulch for his yard. When the truck arrived, he asked the driver and his co-worker to put the mulch in the backyard. The driver said, “I’m  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—April, 2018

By shephyken,

10 Easy Ways to Annoy Your Customers “Customers don’t care whose fault it is, they just want someone to help.” You have a problem. You call the phone number listed on the company’s website. You wait on hold for what seems much longer than the ten minutes they said you would be holding. You finally  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—February, 2018

By shephyken,

Five Customer Service Must-Do’s For 2018   “When a customer needs a question answered, they don’t want to wait two days to get a response.” Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—October, 2017

By Contributing Writer,

Habitually Amazing by Shep Hyken   “Delivering good customer service is a habit. You know what’s right.” One day my assistant came in late. Not a big deal….until she came in late two more times that week. The following week the same thing happened again. This was becoming a habit—and not a good one. We  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—September, 2017

By Contributing Writer,

How to Sell to a Pretty Woman There’s an old proverb that says, “Outward appearances are not a reliable indication of true character.” In other words, you can’t—and shouldn’t—judge a book by its cover. One of my favorite examples of this is from the movie Pretty Woman starring Julia Roberts and Richard Gere. This classic  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—July, 2017

By Contributing Writer,

Free Advice, Only $2.00! My buddy went to dinner with his wife to celebrate their anniversary. The server overheard them talking about how many years they had been married and was flattered they chose to spend their special night at the restaurant, so he brought them some complimentary champagne. They were surprised and most appreciative…that  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—June, 2017

By Contributing Writer,

It’s For You When was the last time you called your business? I recently spoke at a conference. After the speech, the client gave me a gift: the list of everyone in the audience and their contact information. She suggested I pick up the phone and let everyone know they should hire me to speak  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None


Just Say Yes—May, 2017

By Contributing Writer,

    Nothing But the Best, Except When It’s Not I recently checked into a hotel in Chicago. The front desk clerk was so enthusiastic! Upon checking me in she stated, “I’ve put you in the best available room.”  I was only there for one night, so I thought she was upgrading me. To match  … Read more

  Filed under: Departments, Just Say Yes
  Comments: None