Fandeck of Features

Mixer & Dispenser, Manufacturers Tell All

Mixers and dispensers are expensive, and worth it.
Read More

By Contributors

Graffiti Removal with Blue Bear

Blue Bear helps you take off graffiti.
Read More

By Blue Bear

A Primer on Graffiti

Graffiti removal terms and procedures.
Read More

By Contributor, Drew Lindner, This Stuff Works, Inc.

of 2017

Decorating ideas from designer Taniya Nayak.
Read More

By FrogTape

Because He Really Likes It

Danzer’s Paint Store in Helena, Montana.
Read More

By Jerry Rabushka, Editor

It's Complicated

Our relationship with purple.

Sponsored by Santint
Read More

By Jerry Rabushka, Editor

Palette of Departments

Informed (as can be) Decisions

Tough decisions made easy.
Read More

By Hans Mugler, Publisher

Scholarship Assistance from Benjamin Moore, Handy Film Fest #6, PSS Goes Nation Wide

Gardner-Gibson Updates Its Website; Fundraising for the Bold and Daring and more

Sponsored by Pratt & Lambert Paints
Read More

By Jerry Rabushka, Editor

It's For You

Call yourself and see if you can get through.

Sponsored by Kelly-Moore Paints
Read More

By Shep Hyken, Contributing Writer

The Importance of Ongoing Training!

The importance of continued staff training.
Read More

By Contributing Writer, John Tschohl

Better Pricing for a SureWin

A dealer advises his

Sponsored by ArroWorthy
Read More

By Mark Lipton, Contributing Writer

By Hans Mugler,


Informed (as can be) Decisions

May 15th was my mother’s 80th Birthday. It’s a milestone birthday to be sure, but Mom was just not interested in celebrating it. She loves life and nature, always telling me she is a country girl at heart, but she hates heat and humidity…I mean REALLY HATES IT, and she gets plenty of that here in the St. Louis area. Midwest summers are not for the faint of heart, and Mom has been “stuck” living here as she recovers from various ailments, and recovers well enough so that we (her children…me and my two sisters) can meet her demand to get her back to the home she loves in Durango, CO.

If Mom can fend for herself back in Colorado, we see no reason she should not be able to enjoy her life as she wants to, on her terms. However, if she is still in need of constant care and help for minor tasks, that throws a wrench into the mix. It’s hard decisions like these that keep me up at night.

Often, there will be situations at your store that require you to make a hard decision. Do you bring in a new paint line? Do you hire that summer help you need? Do you upgrade your POS system now or wait until the end of the year? Should you act on some of the more recent trends you are seeing in competitor’s stores, or simply maintain what you have been doing in your store? We can’t answer those questions for you, just like Mom’s doctors can’t tell her to stay here or move back to the mountains. You have got to weigh the pros and cons of each situation.

Knee-jerk reactions are almost never a good method for problem solving. The summer months are certainly some of your best selling months, but they can also be transformative months for your business. If you wait until the slower months or when your business has a lull in activity to implement changes, then you have probably waited too long to act. Strike while the fire is hot, or as Mom would say, “strike while the fire is as hot as a St. Louis summer!”

Last month, I pointed out some of the fantastic products and companies we saw at NHS in Las Vegas. There were definitely products that will generate sales in your stores; perhaps some of these products can replace items that may not be selling very well. Those were all items and products we saw on the actual show floor. What we didn’t discuss much was everything else that happens at NHS. Every year at this major event, there are daily meetings and discussions for store owners just like you. Virtually everything that is discussed is done so in a way that clearly outlines the benefits for the independent retailer.

When making your plans to come to NHS next May, be sure to scout the NHS website and our pages for the lineup of guest speakers and roundtable discussions. I promise that you will learn something that will benefit your business directly, or even to benefit yourself. You can learn about best practices and the latest trends in store design and layout that will generate more foot traffic or make your customers’ shopping experience the best it can be. Learn about communicating better with your customers, and how social media can open a whole new selling venue for you. Learn from the best in the biz so you can be the best in the biz!

It will make those difficult decisions that much easier. 

342 Marshall Road
St. Louis, MO 63088
Toll free: 800.984.0801
Main: 314.984.0800
Fax: 314.984.0866

Hans Mugler
800.984.0801 x12

Associate Publisher/Editor
Jerry Rabushka
800.984.0801 x16

Art Director
Kathryn Tongay-Carr
800.984.0801 x 14

Circulation Manager
Shirley Schomaker
800.984.0801 x 11

Sales Department

Sue Oden
Ph: (417) 207-0486
Fax: (314) 984-0866

Melissa Biegener
Ph: (314) 239-8248
Fax: (314) 984-0866

Hans Mugler
Ph: (314) 984-0800
Cell: (314) 616-9080
Fax: (314) 984-0866